# Deliver more. Earn more. Unified delivery orchestration Cartwheel is enterprise delivery management software for restaurant chains and catering brands. Manage in-house drivers, third-party providers, Hybrid Delivery, and tracking from one platform. For mealtime and catering orders. - 4.6 rating, 1.5k reviews: Top-Rated Driver App - SOC 2 Type I compliant - 97% enterprise retention ## Solutions: Built for how you run delivery. ### Enterprise chains One delivery standard across all stores without taking control away from local operators. 97% enterprise retention ### Pizza restaurants High-volume, time-critical dispatch for the segment that invented delivery. Trusted by Lou Malnati's, Giordano's, Hungry Howie's ### Catering operators Precise timing and reliable handoffs for orders that can't be late. Compliant with ezCater tracking requirements ### Emerging brands Maintain your brand identity and keep the customer touchpoint yours as you add locations. Enterprise-grade solution without the enterprise price tag Over $1 billion in restaurant order value powered by Cartwheel. ## The Hybrid Delivery engine: Set the rules once. Cartwheel routes every order. Orders come in from POS, online ordering, catering marketplaces, and phone. AI-powered dispatch with a rule-based engine routes each order to one of three fleets: - In-house fleet: your drivers + Cartwheel tools - Third-party fleet - Catering fleet: over 50 trusted catering delivery providers ## Third-party delivery: Run third-party delivery without handing over the customer. One integration connects you to Uber Direct, DoorDash Drive, Grubhub, Skipcart, and 50+ local fleets. - Dispatch on your terms, AI dispatch routes each order to the best provider based on your own rules - Up to 27% below direct rates, pre-negotiated across the network - Your brand on every order, branded tracking, promos, and a review prompt - $0.29 recovered per order, refund claims filed automatically when a DSP is late or cancels Rate engine, 50+ providers: from $6.99, from $5.10, from $4.60. Pre-negotiated across Uber Direct, DoorDash Drive, Grubhub and local fleets. ## Catering: One place for every catering order. Catering orders are your highest-value deliveries and the most expensive to get wrong. Orders from your own channels and from ezCater or other marketplaces land on one board, dispatched by the same rules. ### Catering-specific features Scheduled dispatch, pre-delivery checklists, photo and signature proof. Branded live tracking your customer can watch. ### The right vehicle, every time Large orders dispatch to cars and vans, never a courier on a bike. Vehicle type is part of the routing rules. ### Specialized fleets Dozens of catering-focused providers, trained for setup-and-serve orders, plus DoorDash Large Order Fulfillment. ### Fully compatible with ezCater Cartwheel Driver apps meet ezCater's tracking requirements. Direct connection with ezCater Dispatch from the Cartwheel dashboard. > Orders come in from ezCater, our own site, and other marketplaces simultaneously. A single platform to manage drivers and track orders is what makes it possible to grow catering. > > Gracie Prasanson, VP of Sales, Jason's Deli ## Enterprise: Enterprise-grade, from pilot to full rollout. One team, one integration, one delivery standard across every store, corporate and franchise alike. ### White-glove implementation A dedicated onboarding team plans the rollout location by location, corporate and franchise alike. ### Scale in weeks, not quarters Enterprise brands take hundreds of locations live on Cartwheel in a matter of weeks. ### API-first architecture Connects to your POS, online ordering, loyalty stack, and to anything custom through API. ### 24/7 live support Real people around the clock, plus dedicated account management for enterprise partners. ### Proof at scale - SOC 2 Type I compliant - 99.9% platform uptime - 97% enterprise retention Operating in the United States, Puerto Rico, Canada, the United Kingdom, Ireland, and Australia. ## Results: Operators see this in their numbers, not just their ops. - [Jason's Deli](https://trycartwheel.com/case-studies/jasons-deli-case-study/): catering delivery automated across 242 corporate and franchise locations, 4.7+ driver rating - [Portillo's](https://trycartwheel.com/case-studies/portillos-case-study/): 65 locations launched, full rollout in 10 weeks - [Potbelly](https://trycartwheel.com/case-studies/potbelly-case-study/): 430 locations onboarded, thousands of drivers live in days - [P.F. Chang's](https://trycartwheel.com/case-studies/pf-changs-case-study/): 42% decrease in fulfillment issues, more repeat orders - [California Chicken Cafe](https://trycartwheel.com/case-studies/calif-chicken-cafe-case-study/): +24% on-time delivery, 3 hours of manual dispatch saved daily - [Mandy's](https://trycartwheel.com/case-studies/mandys/): 490% ROI, $2,300 saved per month - [Illegal Pete's](https://trycartwheel.com/case-studies/illegal-petes/): 50% increase in catering order volume, +930% average tip - [National pizza chain](https://trycartwheel.com/case-studies/national-pizza-chain-case-study/): delivery time down from 63 to 47 minutes, $100K+ per year in operational savings - [Wings Over](https://trycartwheel.com/case-studies/wings-over-case-study/): 18 locations live in one month, 3 hours saved daily - [NJ fried chicken brand](https://trycartwheel.com/case-studies/nj-chicken-brand-case-study/): +52% delivery volume, $7,323 in added revenue - [Flyboy (UK)](https://trycartwheel.com/case-studies/flyboy-uk/): 100% of orders tracked on Toast - [MrJim's Pizza](https://trycartwheel.com/case-studies/mr-jims/): unlimited back-up drivers for peak-hour overflow [See all case studies](https://trycartwheel.com/case-studies/) ## 12 years in delivery: Built by people who ran delivery. Cartwheel started as a delivery restaurant in LA, then as a delivery operation for hundreds of restaurants. We built the software we couldn't buy. Today it runs delivery for some of the country's biggest brands, and Portillo's liked it enough to invest. ## In the press: Our operators write the playbook. Thought leadership from our team, industry coverage of our customers, and practical guides on optimized delivery. - Industry press: Hungry Howie's opts for hybrid delivery amid tech revamp - Thought leadership: 4 ways hybrid catering technology can enhance your restaurant business - Thought leadership: How pizza chains can overcome the dearth of delivery drivers - Ebook: Top 5 trends for growing your catering delivery business in 2026 [See the newsroom](https://trycartwheel.com/newsroom/) ## What our clients say: Trusted by the brands that move the most food. > Cartwheel allows us to handle the highest priority orders with self-delivery, ensuring the experience is seamless, delivered with P.F. Chang's hospitality and encouraging the customer to return for repeat deliveries through our native ordering platforms. > > Candice Barnett, VP Off-Premises Dining, P.F. Chang's > By implementing Cartwheel's unified delivery management platform, we've streamlined our operations, reduced the load on team members, and enhanced our ability to ensure the best, most efficient customer service across all ordering channels. > > Amy Schuster, Vice President of IT, Jason's Deli > Chicago's love for pizza and football runs deep, and peak demand periods like Super Bowl weekend put real pressure on our operations. Cartwheel gives our store teams the control they need to make smart delivery decisions in real time while ensuring that every delivery feels like Giordano's, not a generic transaction. This is about protecting our brand while giving our teams the tools to succeed during our busiest moments. > > Nick Scarpino, CEO, Giordano's > With more than 60 Portillo's locations nationwide and the highest average unit sales volumes in the fast-casual industry, we have a lot of deliveries to manage. It's important that our brand is well-represented. Our experience with Cartwheel has been so positive that we invested in the company so they can further develop services with brands in mind. > > Michael Osanloo, CEO, Portillo's > We continue to see real value in maintaining a direct relationship with our guests and investing in our in-house delivery capabilities. Third-party delivery provides important additional reach and flexibility, and Cartwheel helps us bring these approaches together while maintaining a consistent guest experience as we modernize our delivery operations. > > Moe Shrikian, Executive Vice President and General Counsel, Hungry Howie's > With Cartwheel, our delivery program is as customizable as our menu. Since implementing Cartwheel's tools, Potbelly has been able to offer faster, more efficient delivery to our customers from more than 400 locations nationwide. > > Sam Martinez, Business Systems Manager, Potbelly > Cartwheel allowed us to adjust our order volume to driver availability, eliminating the worry of having enough drivers to maintain delivery quality. > > Dino Northway, Senior Manager Off-Premise Dining, Portillo's > Together, Cartwheel and Omnicart technologies offer the optimal end-to-end delivery management solution for local delivery operators, think of it as RDS 2.0. Local providers can now access via open APIs the sophisticated tech and customizable offerings typically only available within expensive enterprise platforms. > > Kevin Polk, Owner, JackRabbit Deliveries ## Frequently asked questions ### What is Cartwheel? Cartwheel is enterprise delivery management software for restaurant chains and other delivery-heavy businesses. It manages in-house drivers, third-party delivery providers, dispatch, and tracking from one platform, for both on-demand and catering orders. ### Is Cartwheel a delivery service like DoorDash? No. Cartwheel does not employ drivers or deliver orders. It is the software that runs your delivery operation, including your own drivers and third-party fleets like Uber Direct, DoorDash Drive, and Grubhub. ### Who uses Cartwheel? Enterprise restaurant brands including Portillo's, P.F. Chang's, Potbelly, Lou Malnati's, and Jason's Deli, plus 25+ of NRN's Top 500 restaurants, catering-driven brands, pizza chains, and courier companies. ### What does Cartwheel integrate with? POS and ordering systems including Toast, PAR, Olo, Qu, and ChowNow; catering platforms including ezCater; and delivery providers including Uber Direct, DoorDash Drive, Grubhub, Skipcart, and 50+ local fleets. ### How much does Cartwheel cost? Pricing starts at $65 per location per month in the US, with volume-based and enterprise pricing available. ## Book a demo: See Cartwheel in action. Talk to a Cartwheel expert about your delivery volume, your stack, and where orders are slipping through the cracks today.