We are happy to announce our partnership with Zuppler, a leading provider of online ordering systems for restaurant delivery services (RDS) and delivery service providers (DSP). We have joined forces to offer comprehensive solutions to power online ordering and delivery for RDS and DSP businesses.
Customizable Solutions for RDS and DSP Businesses
By partnering with both Cartwheel and Zuppler, RDS and DSP businesses can build and customize their end-to-end ordering and delivery offering. Zuppler provides a branded online ordering system (basically your own marketplace), while Cartwheel offers the technology and tools to manage a self-delivery operation. This partnership offers you the tools you need to power their online ordering and delivery business.
Benefits for Local Restaurants
The Cartwheel and Zuppler partnership also offers benefits for local restaurants that work with RDS companies, such as LocalFood2Go. According to Henry Arciolla, the owner of LocalFood2Go, “We’ve been working with Zuppler to provide exceptional online ordering experiences for our restaurant clients for years. Now with Cartwheel, we’re able to offer delivery management, providing restaurants with the cutting edge driver software to manage self-delivery.”
Integrations for Automatic Order Routing and Optimization
Integrations between Cartwheel and Zuppler technologies enable automatic order routing and optimization, driver tracking in real-time, and user-friendly customer interaction functionality with branded tracking for both dispatchers and end customers. With the new dispatch chat feature from Cartwheel, any available dispatcher can respond to driver requests, expediting more efficient resolutions.
These capabilities make it easier than ever before for RDS and DSP providers to manage their own deliveries effectively. This will help streamline processes and free up resources so businesses can focus on what matters most: providing excellent customer service.
Hybrid Delivery Functionality
In addition to delivery management tools, Cartwheel also provides Hybrid Delivery functionality, which enables delivery companies to use their primary fleets by default, while providing access to backup drivers and tools to manage them during times of high order volume or overflow. Cartwheel’s delivery interface allows couriers to offer customized and branded order tracking pages so their restaurant partners can increase their own brand loyalty with consumers.
Best-in-Class Software for Restaurants and Service Providers
“The integration of Zuppler and Cartwheel technologies is the ideal offering for restaurants looking for an end-to-end solution,” said Shiva Srinivasan, co-founder and CEO of Zuppler. “We are proud to bring best-in-class software to restaurants and service providers across the industry,” said Alex Vasilkin, co-founder and CEO of Cartwheel. “Together with Zuppler, we can help our customers deliver the best service experience possible.”
Cartwheel was founded in 2012 as a delivery restaurant and quickly became one of the most popular delivery operations in Los Angeles. The founders decided to focus solely on the delivery outsourcing business and realized there was no software solution to meet all of their needs, so they decided to build it themselves. Cartwheel offers turnkey solutions for in-house delivery operations, including an easy-to-use driver app, sophisticated dispatch tools for managers, and user-friendly customer interaction functionality.