Deliver more.
Earn more.
Earn more.
Meet the enterprise-grade delivery management software with real-time tracking, backup drivers and more for your on-demand and catering orders generated on Olo.
brands who trust us
Hybrid Delivery Benefits
27%
cost savings with
Delivery Management
Delivery Management
Cut costs with all-in-one driver management
Streamline your in-house delivery operations by leveraging AI-optimized routes, seamless auto-dispatch capabilities, and catering features such as prescheduled delivery, proof-of-delivery tools, order checklists, the ability to overflow orders to local DSPs, and more. Gain full control over your drivers within a single, centralized platform.
20%
revenue increase with
Hybrid Delivery
Hybrid Delivery
Unlock more revenue with hybrid delivery
Increase delivery coverage by 3x by adding third-party drivers to your fleet. Unlock a multitude of delivery opportunities in challenging markets and ensure you never have to turn off online ordering. Embrace growth and efficiency in your delivery operations.
10%
sales boost with
Marketing Suite
Marketing Suite
Increase repeat orders by upgrading customer experience
Maximize customer acquisition, expand reach, and increase order frequency. Enhance customer loyalty and engagement by utilizing branded real-time order tracking, promo banners and Google Reviews integration for your in-house deliveries.
Case Study
Learn how Portillo's launched their Hybrid Delivery program and improved the customer experience for large delivery orders at scale.
How it Works
01
Order
A customer places an order on your Olo-powered website, app, marketplace or by phone.
02
HYBRID DELIVERY DISPATCH
Based on pre-set rules (order value, distance, driver availability, etc.), Cartwheel automatically dispatches priority orders to your drivers, and the rest will be outsourced to trusted third-party delivery providers.
03
DASHBOARD APP
Order gets to Dashboard App (available on web and mobile) with all necessary tools to manage the delivery efficiently: AI-powered autodispatch and autobatching, real-time driver tracking, manual driver assignment (if needed).
04
DRIVER APP
Using the Cartwheel Driver App, orders are either auto-assigned to your drivers or claimed on a first-come, first-served basis.
Route Optimization helps deliver orders faster. If you deliver alcohol, built-in ID and Age verification tools keep you compliant.
05
CUSTOMER ORDER TRACKING
Your customer receives a text message with a live-tracking link.
Customize the order tracking page with your brand logo, icons, colors, and promo banners.
06
PREVENT NEGATIVE REVIEWS
After delivery, the customer receives a text linking to rate their experience.
Be instantly notified when a client low-rates their order, so you can reach out and solve problems before they are on Yelp.
07
GOOGLE REVIEW BOOSTER
When a customer leaves a 4 or 5-star review they are invited to share their feedback publicly on Google Reviews.
60%
leave a positive Google review within the first month after the feature implementation
20%
are still willing to leave a positive review after a year
Case Study
Self-delivery benefits outweigh costs: How P.F. Chang's increased repeat orders and average check by controlling the holistic customer experience.
All-in-one platform
Meet the enterprise-level delivery management software with real-time tracking, backup drivers and more for your on-demand and catering orders.
delivery management tools
AI-powered auto-dispatching
Dispatcher-driver chat
Smart routing
Masked phone calls and texts
Real-time order tracking
catering toolkit
Prescheduled delivery
Proof of delivery tools
Vehicle type choice
Order checklist
Order overflow to local DSP
Marketing suite
Branded real-time tracking link
Promotional banners
Online review booster
Reports and analytics
Analyze KPIs from time order placed to time order delivered
Track shift hours, number of deliveries, miles driven, etc.
Driving behavior reports
Review customers' ratings of drivers
Store, Regional, and HQ-levels
integrations
Cartwheel provides your with an extensive list of integrations to choose from. You get seamless access to ordering apps, POS, loyalty platforms, delivery providers, and more through our advanced API.
Case study
50% increase in order volume, 11% increase in order value, 930% increase in tips — how Cartwheel and Olo helped Illegal Pete's with catering orders.
What partners say about Cartwheel
With each restaurant brand comes a unique set of needs and we are proud to work with Cartwheel to offer our shared customers a simplified solution to bolster their direct channels and drive success.
Noah Glass
Founder & CEO at OLO
With more than 60 Portillo’s locations nationwide and the highest average unit sales volumes in the fast-casual industry, we have a lot of deliveries to manage. It’s important that our brand is well-represented. Our experience with Cartwheel has been so positive that we invested in the company so they can further develop services with brands in mind.
Michael Osanloo
CEO of Portillo’s
Cartwheel allows us to handle the highest priority orders with self-delivery, ensuring the experience is seamless, delivered with P.F. Chang’s hospitality and encouraging the customer to return for repeat deliveries through our native ordering platforms.
Candice Barnett
Vice President Off-Premises
Dining at P.F. Chang's
Dining at P.F. Chang's
Our number of sales increased, the order value increased, delivery fees increased, and our tips increased across the board once we turned the portal on for the customers. We consider Cartwheel to be a critical piece in being able to put catering online through OLO. For us, one could not exist without the other as we have all in-house deliveries on our caterings.
Jesse Theilman
Catering Manager at Illegal Pete's
Cartwheel allowed us to adjust our order volume to driver availability, eliminating the worry of having enough drivers to maintain delivery quality.
Dino Northway
Senior Manager Off-Premise Dining at Portillo's
With Cartwheel we were able to use our team members to deliver our highest-value orders. Instead of relying exclusively on third-party delivery companies for fulfilment, we have been able to cross-train our staff so that they can become drivers for our own fleet.
Nick Scarpino
SVP of Marketing at Portillo’s
Get your free ebook
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Affecting Pizza Delivery Revenue in 2023” ebook.
Affecting Pizza Delivery Revenue in 2023” ebook.
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