with Cartwheel’s state-of-the-art delivery management software.
The ultimate solution forDelivery Management
Cartwheel enables you to cherry-pick the best orders for self-delivery and redirect the rest to 3PDs.
The Cartwheel & Olo solution allows brands increase repeat orders, save on costs and streamline operations.
Portillo's Case Study
Powerful tools toMake every delivery profitable
INCREASE REPEAT ORDERS
Deliver an outstanding experience so your customers keep coming back:
- сustomize the order journey with your brand’s logo and icons
- give your customers control over delivery thanks to real-time order tracking
- promote special deals for the next order to boost your revenue
REDUCE YOUR COSTS
Streamline your delivery operations and save your team's time:
- provide driver location with real-time ETA's
- easy, secure communications between customer and driver
- smart dispatch automatically chooses the best driver: in-house or third party
IMPROVE ONLINE BRAND REPUTATION
Control customer satisfaction and boost positive Google reviews:
- collect and analyze customer feedback
- avoid negative reviews by getting an instant, actionable alert when your customer low-rates their order
- boost your Google reviews by asking happy customers to share their positive feedback publicly
OLO integration Here is how Cartwheel and
Olo integration works:
A сustomer places an order on your Olo-powered website, app, marketplace or by phone.
Based on pre-set rules (order value, distance, driver availability), Cartwheel automatically dispatches orders to your drivers, and the rest will be outsourced to third-party delivery providers.
Order gets to Web Dashboard (web and mobile) with all necessary tools to manage the delivery efficiently: AI-powered autodispatch and autobatching, real-time driver tracking, manual driver assignment (if needed).
Using the Cartwheel Driver App, orders are either auto-assigned to your drivers or claimed on a first-come, first-served basis.
Route Optimization helps deliver orders faster. If you deliver alcohol, ID and Age verification tools keep you compliant.
Your customer receives a text message with a live-tracking link.
Customize the order tracking page with your brand logo, icons, colors, and even promo banners.
will not dine at a restaurant after reading just one negative review
After delivery, the customer receives a text message with a link to rate their experience. Be instantly notified when a client low-rates their order, so you can reach out and solve problems before they are on Yelp.
are ready to leave a positive Google review
upgrade their rating from 4 to 5 stars
When a customer leaves a 4 or 5-star review they are invited to share their feedback publicly on Google Reviews.
- Branded tracking page
- Custom promo banners
- Real-time tracking for customers
- Google reviews integration
- Dispatch/client mobile app
- Prescheduled deliveries
- AI-powered auto-dispatch
- Order self-assignment
- Order сhecklist
- Phone masking
- ID and age verification
- Analytics & reports
Does your brand, or any of it's franchisees, deliver locally using regional delivery providers? Take back full control of deliveries with Cartwheel's powerful tools: precise ETAs, real-time tracking, brand reputation management and more.
What partners say about Cartwheel
With each restaurant brand comes a unique set of needs and we are proud to work with Cartwheel to offer our shared customers a simplified solution to bolster their direct channels and drive success.
Our experience with Cartwheel has been so positive that we invested in the company so they can further develop services with brands in mind.
Cartwheel’s technology makes it easy for merchants to adopt and manage delivery, whether that be via in-house or outsourced drivers. Square is excited to have Cartwheel be one of the first companies to access Square’s updated delivery API. We believe Cartwheel is among the best in the market to give our Sellers the flexibility, control, and more importantly, economics that restaurants need to succeed.
at P.F. Chang's
Cartwheel allows us to handle the highest priority orders with self-delivery, ensuring the experience is seamless, delivered with P.F. Chang’s hospitality and encouraging the customer to return for repeat deliveries through our native ordering platforms.
Our partnership complements first-party ordering from ChowNow while Cartwheel connects local independent restaurants with the tools they need to power delivery, expand capacity, and maintain control over the brand experience.
Manager at Potbelly
With Cartwheel, our delivery program is as customizable as our menu. Since implementing Cartwheel’s tools, Potbelly has been able to offer faster, more efficient delivery to our customers from more than 400 locations nationwide.
Off-Premise Dining at Portillo's
Cartwheel allowed us to adjust our order volume to driver availability, eliminating the worry of having enough drivers to maintain delivery quality.
With Cartwheel we were able to use our team members to deliver our highest-value orders. Instead of relying exclusively on third-party delivery companies for fulfilment, we have been able to cross-train our staff so that they can become drivers for our own fleet.
Customer satisfaction is crucial to our catering business. With Cartwheel we can guarantee a smooth experience for our customers, for every order, starting with our friendly catering coordinator and ending with a swift and timely delivery. Cartwheel's easy-to-use functions allow us to schedule deliveries in advance, making sure our drivers are always available when we need them.
- Fill out the form
We will get back to you ASAP.
- QA sessions
You will have a Personal Onboarding Consultant.
- Additional testing
- QA sessions
- On-time support via phone, email, or Slack channel
Congratulations - you are ready to launch!