Earn more.
Hybrid Delivery Benefits
Real-time Tracking
restaurants with order tracking*
- Drive repeat orders with branded real-time tracking
for your on-demand and catering orders - Reduce "Where's my order?" calls and improve
customer satisfaction - Boost engagement with promo banners and
Google Reviews integration - Get access to 50+ delivery service providers
specialising in catering
Hybrid Delivery
with hybrid delivery
- Expand delivery reach by adding
third-party drivers to your fleet - Unlock more delivery opportunities in
hard-to-serve areas - Keep online ordering open and never
miss an order - Scale efficiently while maintaining
seamless operations
Fleet Management
fleets management
- Increase delivery speed by 22% with AI-optimized
routes and auto-dispatch - Get access competitive rates for third-party delivery
providers - Manage in-house and third-party drivers from one
centralized platform
How it Works
A сustomer places an order on your website, app, marketplace or by phone.
The order comes to Toast POS.
Toast sends the order to Cartwheel Dispatch. Based on pre-set rules (order value, distance, driver availability, etc.), Cartwheel automatically dispatches priority orders to your drivers, and the rest will be outsourced to third-party delivery providers.
Order gets to Dashboard App (available on web and mobile) with all necessary tools to manage the delivery efficiently: AI-powered autodispatch and autobatching, real-time driver tracking, manual driver assignment (if needed).
Using the Cartwheel Driver App, orders are either auto-assigned to your drivers or claimed on a first-come, first-served basis.
Route Optimization helps deliver orders faster. If you deliver alcohol, built-in ID and Age verification tools keep you compliant.
Your customer receives a text message with a live-tracking link.
Customize the order tracking page with your brand logo, icons, colors, and promo banners.
After delivery, the customer receives a text linking to rate their experience.
Be instantly notified when a client low-rates their order, so you can reach out and solve problems before they are on Yelp.
When a customer leaves a 4 or 5-star review they are invited to share their feedback publicly on Google Reviews.
Third-Party delivery
boost repeat orders with branded tracking links and Google Reviews integration.
Affecting Pizza Delivery Revenue in 2023” ebook.
In-house delivery
AI-powered auto-dispatching
Proof of delivery tools
Smart routing
Order checklist
ID and Age verification for alcohol
Branded real-time tracking link
Promotional banners
Online review booster
Analyze KPIs from time order placed to time order delivered
Track shift hours, number of deliveries, miles driven, etc.
Driving behavior reports
Review customers' ratings of drivers
Store, Regional, and HQ-levels
At Catalogue, we believe modern diners deserve better. Our mission is to Make the Everyday Exceptional for our customers across our brands. We do this by offering better quality, better value and better experiences from our menu offering to our thoughtful partnerships.
We're excited to expand our mission and make every catering delivery exceptional by leveraging the seamless combination of Toast Catering and Cartwheel’s Dispatch.
With access to highly trained local delivery providers offering exceptional on-time rates, white-glove support, and a cost-effective strategy, we’re able to preserve our bottom line while elevating the customer experience.
Catalogue
Cartwheel has been a game-changer for our delivery operations. The technology's restaurant-first design and flexible architecture enabled us to seamlessly onboard 18 locations – both corporate and franchise – in just one month.
Direct access to the DoorDash Drive On-Demand network, combined with Cartwheel's enterprise-grade features like AI-powered auto-dispatch, gives us exactly what we need to scale our delivery program while maintaining consistency across all locations.
Wings Over
Toast Catering & Events?
