A сustomer places an order on your website, app, marketplace or by phone.
The order comes to Toast POS.
Toast sends the order to Cartwheel Dispatch. Based on pre-set rules (order value, distance, driver availability, etc.), Cartwheel automatically dispatches priority orders to your drivers, and the rest will be outsourced to third-party delivery providers.
Order gets to Dashboard App (available on web and mobile) with all necessary tools to manage the delivery efficiently: AI-powered autodispatch and autobatching, real-time driver tracking, manual driver assignment (if needed).
Using the Cartwheel Driver App, orders are either auto-assigned to your drivers or claimed on a first-come, first-served basis.
Route Optimization helps deliver orders faster. If you deliver alcohol, built-in ID and Age verification tools keep you compliant.
Your customer receives a text message with a live-tracking link.
Customize the order tracking page with your brand logo, icons, colors, and promo banners.
After delivery, the customer receives a text linking to rate their experience.
Be instantly notified when a client low-rates their order, so you can reach out and solve problems before they are on Yelp.
When a customer leaves a 4 or 5-star review they are invited to share their feedback publicly on Google Reviews.
Dining at P.F. Chang's
- Fill out the form
- QA sessions
- Additional testing
- QA sessions
- On-time support via phone, email, or Slack