Toast Delivery Management Partnership with Cartwheel

Deliver more.
Earn more.

Delivery management software that increases your revenue with Hybrid Delivery, real-time order tracking & online review booster.

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Losing revenue due to driver shortages? Turning off online ordering during peak hours?

With Hybrid Delivery, you can augment your fleet with outsourced drivers and unlock up to 20% more in revenue.

Customers don't know where your drivers are? This leads to a reduction in repeat orders.

With branded real-time order tracking, customers keep coming back, adding +10% to your revenue.

Losing regulars due to lack of control over customer experience?

Make outsourced delivery feel like in-house with branded tracking links and Google Review integration.

In-house or outsource?

Now you can do both!

Cartwheel empowers your drivers with cutting-edge tools and automatically augments your fleet with backup drivers during peak times. Your drivers, your rules.

Cartwheel checks all delivery orders based on preset rules

The rules are based on:

distance

order value

driver availability

Restaurant does in-house delivery using Сartwheel's apps

Order is automatically routed to third-party drivers

The ultimate solution for

Delivery Management

Cartwheel’s all-in-one delivery management software helps you to control the delivery orders you get through the Toast POS.

With Cartwheel, you can increase repeat orders, save on costs and streamline operations – no matter which delivery model you use.

ORDER TRACKING PAGE

Let your clients know exactly where their order is on a custom-branded page. We provide phone masking for direct and secure customer-driver communication.

STORE APP

Track and manage your deliveries in real time from a mobile device.

WEB DASHBOARD

Manage on-demand and pre-scheduled orders, drivers and routes in one place. Create optimized routes and track drivers in real-time.

DRIVER APP

In-house drivers can view incoming orders in detail and use optimized routes. The App is equipped with age and ID verification, photo and signature capture, barcode scanner.

Top brands who trust us

How it Works

Order

A сustomer places an order on your website, app, marketplace or by phone.

The order comes to Toast POS.

HYBRID DELIVERY DISPATCH

Toast sends the order to Cartwheel Dispatch. Based on pre-set rules (order value, distance, driver availability, etc.), Cartwheel automatically dispatches priority orders to your drivers, and the rest will be outsourced to third-party delivery providers.

DASHBOARD APP

Order gets to Dashboard App (available on web and mobile) with all necessary tools to manage the delivery efficiently: AI-powered autodispatch and autobatching, real-time driver tracking, manual driver assignment (if needed).

DRIVER APP

Using the Cartwheel Driver App, orders are either auto-assigned to your drivers or claimed on a first-come, first-served basis.

Route Optimization helps deliver orders faster. If you deliver alcohol, built-in ID and Age verification tools keep you compliant.

CUSTOMER ORDER TRACKING

Your customer receives a text message with a live-tracking link.

Customize the order tracking page with your brand logo, icons, colors, and promo banners.

PREVENT NEGATIVE REVIEWS

After delivery, the customer receives a text linking to rate their experience.

Be instantly notified when a client low-rates their order, so you can reach out and solve problems before they are on Yelp.

GOOGLE REVIEW BOOSTER

When a customer leaves a 4 or 5-star review they are invited to share their feedback publicly on Google Reviews.

60%

leave a positive Google review within the first month after the feature implementation

20%

are still willing to leave a positive review after a year

Get two months free

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Cartwheel's Benefits

increase profitability with hybrid delivery ™

Run a self-delivery program alongside third-party delivery providers to boost revenues, lower costs and enhance brand experience.

Increase repeat orders with our marketing toolkit

Keep customers coming back for more with branded order tracking, promo banners, integrated Google Reviews and a finely tuned delivery process.

Successfully manage peak time overflow

Easily adjust your order volume to current driver capacity, adding outsourced drivers when needed.

Reduce costs with dispatch and fleet management tools

Streamline delivery operations and save your team's time with route optimization, driver location with ETAs, secure customer-driver communication.

All features

Dispatch/client mobile app

AI-powered auto-dispatch

DoorDash Drive smart dispatch

Order self-assignment

Order сhecklist

Prescheduled deliveries

ID and age verification

Analytics & reports

Feedback collection

Quick support

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What partners say about Cartwheel

Cartwheel allows us to handle the highest priority orders with self-delivery, ensuring the experience is seamless, delivered with P.F. Chang’s hospitality and encouraging the customer to return for repeat deliveries through our native ordering platforms.

Candice Barnett

Vice President Off-Premises
Dining at P.F. Chang's

With more than 60 Portillo’s locations nationwide and the highest average unit sales volumes in the fast-casual industry, we have a lot of deliveries to manage. It’s important that our brand is well-represented. Our experience with Cartwheel has been so positive that we invested in the company so they can further develop services with brands in mind.

Michael Osanloo

CEO of Portillo’s

Our partnership complements first-party ordering from ChowNow while Cartwheel connects local independent restaurants with the tools they need to power delivery, expand capacity, and maintain control over the brand experience.

Shannon Hajverov

Head of Business Development & Product Partnerships at ChowNow

Cartwheel allowed us to adjust our order volume to driver availability, eliminating the worry of having enough drivers to maintain delivery quality.

Dino Northway

Senior Manager Off-Premise Dining at Portillo's

With Cartwheel we were able to use our team members to deliver our highest-value orders. Instead of relying exclusively on third-party delivery companies for fulfilment, we have been able to cross-train our staff so that they can become drivers for our own fleet.

Nick Scarpino

SVP of Marketing at Portillo’s

Customer satisfaction is crucial to our catering business. With Cartwheel we can guarantee a smooth experience for our customers, for every order, starting with our friendly catering coordinator and ending with a swift and timely delivery. Cartwheel's easy-to-use functions allow us to schedule deliveries in advance, making sure our drivers are always available when we need them.