with Cartwheel’s state-of-the-art delivery management software. For in-house, outsourced and Hybrid deliveries.
The ultimate solution forDelivery Management
Cartwheel’s all-in-one delivery management software allows you to manage all the delivery orders you get through the Square POS whether it’s from Square Online or a phone order.
Cartwheel’s powerful features allow you to increase repeat orders, save on costs and streamline operations – no matter which delivery model you use.
Powerful tools toMake every delivery profitable
INCREASE REPEAT ORDERS
Deliver an outstanding experience so your customers keep coming back:
- сustomize the order journey with your brand’s logo and icons
- give your customers control over delivery thanks to real-time order tracking
- promote special deals for the next order to boost your revenue
REDUCE YOUR COSTS
Streamline your delivery operations and save your team's time:
- provide driver location with real-time ETA's
- easy, secure communications between customer and driver
- smart dispatch automatically chooses the best driver: in-house or third party
IMPROVE ONLINE BRAND REPUTATION
Control customer satisfaction and boost positive Google reviews:
- collect and analyze customer feedback
- avoid negative reviews by getting an instant, actionable alert when your customer low-rates their order
- boost your Google reviews by asking happy customers to share their positive feedback publicly
Square integration Here is how Cartwheel and Square integration works:
A сustomer places an order on your website, app, marketplace or by phone.
The order comes to Square POS.
Square POS sends the order to Cartwheel Dispatch.
Based on pre-set rules (order value, distance, driver availability), Cartwheel automatically dispatches orders to your drivers, and the rest will be outsourced to third party delivery providers.
Order gets to Web Dashboard (web and mobile) with all necessary tools to manage the delivery efficiently: AI-powered autodispatch and autobatching, real-time driver tracking, manual driver assignment (if needed).
Using the Cartwheel Driver App, orders are either auto-assigned to your drivers or claimed on a first-come, first-served basis.
Route Optimization helps deliver orders faster. If you deliver alcohol, ID and Age verification tools keep you compliant.
Your customer receives a text message with a live-tracking link.
Customize the order tracking page with your brand logo, icons, colors, and even promo banners.
After delivery, the customer receives a text message with a link to rate their experience.
Be instantly notified when a client low-rates their order, so you can reach out and solve problems before they are on Yelp.
are ready to leave a positive Google review
upgrade their rating from 4 to 5 stars
When a customer leaves a 4 or 5-star review they are invited to share their feedback publicly on Google Reviews.
What partners say about Cartwheel
Cartwheel’s technology makes it easy for merchants to adopt and manage delivery, whether that be via in-house or outsourced drivers. Square is excited to have Cartwheel be one of the first companies to access Square’s updated delivery API. We believe Cartwheel is among the best in the market to give our Sellers the flexibility, control, and more importantly, economics that restaurants need to succeed.
at P.F. Chang's
Cartwheel allows us to handle the highest priority orders with self-delivery, ensuring the experience is seamless, delivered with P.F. Chang’s hospitality and encouraging the customer to return for repeat deliveries through our native ordering platforms.
Our partnership complements first-party ordering from ChowNow while Cartwheel connects local independent restaurants with the tools they need to power delivery, expand capacity, and maintain control over the brand experience.
Our experience with Cartwheel has been so positive that we invested in the company so they can further develop services with brands in mind.
Off-Premise Dining at Portillo's
Cartwheel allowed us to adjust our order volume to driver availability, eliminating the worry of having enough drivers to maintain delivery quality.
With Cartwheel we were able to use our team members to deliver our highest-value orders. Instead of relying exclusively on third-party delivery companies for fulfilment, we have been able to cross-train our staff so that they can become drivers for our own fleet.
Customer satisfaction is crucial to our catering business. With Cartwheel we can guarantee a smooth experience for our customers, for every order, starting with our friendly catering coordinator and ending with a swift and timely delivery. Cartwheel's easy-to-use functions allow us to schedule deliveries in advance, making sure our drivers are always available when we need them.
- Fill out the form
We will get back to you ASAP.
- QA sessions
You will have a Personal Onboarding Consultant.
- Additional testing
- QA sessions
- On-time support via phone, email, or Slack channel
Congratulations - you are ready to launch!