In-house or outsource?Now you can do both!
Cartwheel automatically requests third-party drivers when your in-house drivers are busy, so you can continue accepting Square Online orders.
The ultimate solution forDelivery Management
Cartwheel’s all-in-one delivery management software helps you to control the delivery orders you get through the Square POS: online and by phone.
With Cartwheel, you can increase repeat orders, save on costs and streamline operations – no matter which delivery model you use.
How it works
A сustomer places an order on your website, app, marketplace or by phone. The order comes to Square POS.
Square POS sends the order to Cartwheel Dispatch.
Based on pre-set rules (order value, distance, driver availability), Cartwheel automatically dispatches orders to your drivers, and the rest will be outsourced to third party delivery providers.
Order gets to Dashboard App (web and mobile) with all necessary tools to manage the delivery efficiently: AI-powered autodispatch and autobatching, real-time driver tracking, manual driver assignment (if needed).
Using the Cartwheel Driver App, orders are either auto-assigned to your drivers or claimed on a first-come, first-served basis.
Route Optimization helps deliver orders faster. If you deliver alcohol, ID and Age verification tools keep you compliant.
Your customer receives a text message with a live-tracking link.
Customize the order tracking page with your brand logo, icons, colors, and even promo banners.
After delivery is complete, the customer receives a text message with a link to rate their experience.
Be instantly notified when a client low-rates their order, so you can reach out and solve problems before they are on Yelp.
are ready to leave a positive Google review
upgrade their rating from 4 to 5 stars
When a customer leaves a 4 or 5-star review they are invited to share their feedback publicly on Google Reviews.
Run a self-delivery program alongside third-party delivery providers to boost revenues, lower costs and enhance brand experience.
Easily adjust your order volume to current driver capacity, adding outsourced drivers when needed.Right Drivers, Right Time
Keep customers coming back for more with branded order tracking, promo banners, integrated Google Reviews and a finely tuned delivery process.
Streamline delivery operations and save your team's time with route optimization, driver location with ETAs, secure customer-driver communication.
- Branded tracking page
- Google reviews integration
- Dispatch/client mobile app
- AI-powered auto-dispatch
- DoorDash Drive Smart Autodispatch
- Order self-assignment
- Order сhecklist
- Prescheduled deliveries
- ID and age verification
- Analytics & reports
- Feedback collection
- Quick support
What partners say about Cartwheel
We believe that Cartwheel offers an exceptional value to Square restaurants. By allowing restaurants to seamlessly and cost-effectively handle all forms of delivery, Cartwheel is helping Restaurants take control of their customers and their profit margins.
Customer satisfaction is crucial to our catering business. With Cartwheel we can guarantee a smooth experience for our customers, for every order, starting with our friendly catering coordinator and ending with a swift and timely delivery. Cartwheel's easy-to-use functions allow us to schedule deliveries in advance, making sure our drivers are always available when we need them.
With Cartwheel we were able to use our team members to deliver our highest-value orders. Instead of relying exclusively on third-party delivery companies for fulfilment, we have been able to cross-train our staff so that they can become drivers for our own fleet.
Off-Premise Dining at Portillo's
Cartwheel automatically requests third-party drivers when your in-house drivers are busy, so you can continue accepting Square Online orders
Our partnership complements first-party ordering from ChowNow while Cartwheel connects local independent restaurants with the tools they need to power delivery, expand capacity, and maintain control over the brand experience.
Our experience with Cartwheel has been so positive that we invested in the company so they can further develop services with brands in mind.
- Fill out the form
We will get back to you ASAP.
- QA sessions
You will have a Personal Onboarding Consultant.
- Additional testing
- QA sessions
- On-time support via phone, email, or Slack channel
Congratulations - you are ready to launch!
Talk to a Cartwheel expert to learn more how our solution can help you boost your revenue and increase repeat orders.