Case study · Delivery visibility
Full visibility unlocked: how Flyboy gained
real-time tracking and full control with Cartwheel
How Flyboy, a UK multi-location pizza brand, gained real-time tracking and full delivery visibility by switching to Toast and Cartwheel.
About the company
Flyboy is a UK-based pizza delivery brand operating across multiple locations. As order volume grew, the team needed its delivery operation to give them a clear, real-time picture of every order rather than relying on a bare-bones setup that left them guessing.
The challenge
A basic setup with blind spots.
Flyboy was running a basic delivery setup with no real-time tracking and limited driver oversight. Orders went out, but once a driver left, the team had little visibility into where things stood.
That lack of visibility created operational blind spots and an inconsistent customer experience. Without live tracking or centralised driver management, dispatch decisions were made on incomplete information, and there was no reliable way to keep customers informed or hold delivery times to a consistent standard.
The solution
Switching to Cartwheel.
By switching to Cartwheel, Flyboy gained a modern delivery management system with real-time tracking, advanced driver tools, and full visibility into every order. Connected to Toast for online ordering and POS, three capabilities did the heavy lifting.
Real-time tracking
Live visibility into every order and driver, from dispatch to doorstep.
Advanced driver tools
Centralised driver management across every Flyboy location.
Smart automation
Automated dispatch cuts coordination time and speeds orders out the door.
Pairing Toast's ordering and POS with Cartwheel's delivery management closed the loop end to end: orders flow in, dispatch is automated, and the whole operation is visible in one place instead of scattered across manual steps and guesswork.
Results
Visibility, control, and consistency.
Before vs after switching to Cartwheel.
Every Flyboy order now tracked from kitchen to doorstep.
The outcome
Moving to Cartwheel turned a basic, blind-spot-prone setup into a fully visible delivery operation. The team gained centralised driver management across multiple locations, cut dispatching time with smart automation, and improved both on-time delivery rates and customer satisfaction, all while keeping ordering and POS running on Toast.