Full visibility unlocked:
how Flyboy gained real-time tracking
and full control with Cartwheel

About the company

Flyboy is a UK-based pizza delivery brand operating across multiple locations. As order volume grew, the team needed its delivery operation to give them a clear, real-time picture of every order rather than relying on a bare-bones setup that left them guessing.

The challenge: a basic setup with blind spots

Flyboy was running a basic delivery setup with no real-time tracking and limited driver oversight. Orders went out, but once a driver left, the team had little visibility into where things stood.

That lack of visibility created operational blind spots and an inconsistent customer experience. Without live tracking or centralised driver management, dispatch decisions were made on incomplete information, and there was no reliable way to keep customers informed or hold delivery times to a consistent standard.

The solution: switching to Cartwheel

By switching to Cartwheel, Flyboy gained a modern delivery management system with real-time tracking, advanced driver tools, and full visibility into every order. Connected to Toast for online ordering and POS, three capabilities did the heavy lifting:

Pairing Toast’s ordering and POS with Cartwheel’s delivery management closed the loop end to end: orders flow in, dispatch is automated, and the whole operation is visible in one place instead of scattered across manual steps and guesswork.

Results: visibility, control, and consistency

Before vs. after switching to Cartwheel.

The outcome

Moving to Cartwheel turned a basic, blind-spot-prone setup into a fully visible delivery operation. The team gained centralised driver management across multiple locations, cut dispatching time with smart automation, and improved both on-time delivery rates and customer satisfaction — all while keeping ordering and POS running on Toast.