Automating delivery at scale:
how Jason’s Deli optimized delivery across 242 locations with AI auto-dispatch
Enterprise delivery management · Olo integration · AI auto-dispatchAbout the company
Jason’s Deli is known for its focus on customer happiness and quality service. To carry that standard into delivery, the team partnered with Cartwheel to optimize delivery across its 242 corporate and franchise locations.
The challenge: consistent delivery across 242 locations
Delivering the same quality experience across hundreds of corporate and franchise sites is hard when each location handles its own orders, drivers, and channels. Jason’s Deli wanted one system that could automate delivery end to end, support different operating models, and hold service quality steady at scale, without adding load on store teams.
The solution: fully automated delivery management
With Cartwheel, Jason’s Deli automated delivery across the network and gave every location a flexible, consistent system to run on. The implementation came together across five pieces:
The combination is what made it work. Automating the workflow, connecting it to Olo, and letting AI handle dispatch meant each location could run in-house, hybrid, or third-party delivery on one consistent platform, while drivers worked from a single app.
By implementing Cartwheel, we’ve streamlined our operations, reduced the load on team members, and enhanced our ability to ensure the best, most efficient customer service across all ordering channels.
Key results
What Jason’s Deli gained after automating delivery with Cartwheel.
| Result | What changed |
|---|---|
| More on-time deliveries | Faster, more reliable handoffs driving repeat orders |
| Driver rating exceeds 4.7 | A consistently high-quality delivery experience |
| Streamlined operations | Reduced workload on store and team members |
| Network-wide scale | One consistent system across 242 locations |
*Based on Jason’s Deli management’s reported results.
The outcome: quality service that scales
The headline is consistency. By automating delivery and unifying it on one platform, Jason’s Deli carried its standard for customer happiness into delivery across the entire network, with more on-time orders and a driver rating above 4.7.
Behind the scenes, leaner operations and reduced workload free up store teams to focus on service rather than logistics, the same quality experience now runs across 242 corporate and franchise locations.
