Case study · Catering & multi-unit delivery
Automating delivery at scale: how Jason's Deli optimized delivery
across 242 corporate and franchise locations
Full delivery automation, an Olo integration, and in-house, hybrid, and third-party delivery on one platform, holding service quality steady across every corporate and franchise location.
About the company
Jason's Deli is known for its focus on customer happiness and quality service. To carry that standard into delivery, the team partnered with Cartwheel to optimize delivery across its 242 corporate and franchise locations.
The challenge
Consistent delivery across 242 locations.
Delivering the same quality experience across hundreds of corporate and franchise sites is hard when each location handles its own orders, drivers, and channels. Jason's Deli wanted one system that could automate delivery end to end, support different operating models, and hold service quality steady at scale, without adding load on store teams.
The solution
Fully automated delivery management.
With Cartwheel, Jason's Deli automated delivery across the network and gave every location a flexible, consistent system to run on. The implementation came together across three pieces.
Full automation + Olo
Delivery automated end to end and connected to Olo online ordering, so every order flows into one system with no manual steps.
Flexible delivery models
In-house, hybrid, and third-party delivery on one platform, with drivers working from a single Cartwheel Driver App.
Catering through ezCater
Catering orders from ezCater enter the same delivery workflow, so large orders are assigned and tracked alongside everyday delivery.
The combination is what made it work. Automating the workflow and connecting it to Olo and ezCater meant each location could run in-house, hybrid, or third-party delivery on one consistent platform, while drivers worked from a single app.
By implementing Cartwheel, we've streamlined our operations, reduced the load on team members, and enhanced our ability to ensure the best, most efficient customer service across all ordering channels.
Key results
What Jason's Deli gained after automating delivery with Cartwheel.
Based on Jason's Deli management's reported results.
The outcome
Quality service that scales.
The headline is consistency. By automating delivery and unifying it on one platform, Jason's Deli carried its standard for customer happiness into delivery across the entire network, with more on-time orders and a driver rating above 4.7.
Behind the scenes, leaner operations and reduced workload free up store teams to focus on service rather than logistics. The same quality experience now runs across 242 corporate and franchise locations.