Case study · Delivery automation
Dispatch on autopilot: how Mandy’s hit a 490% return on investment with Toast and Cartwheel
A direct Toast integration removed manual order re-entry entirely across 11 Canadian locations, saving $2,300 CAD a month and 22 hours of manual work.
About the company
Mandy’s is a Canadian group of chef-driven, fast-casual restaurants known for its gourmet salads and bowls, with locations across Quebec and Ontario. As online ordering volume grew, the team needed its delivery operation to run without manual work behind the scenes.
The challenge
Orders that didn’t talk to the POS.
Mandy’s was running a local online ordering solution that didn’t integrate with Toast, its point-of-sale system. Every online order had to be manually re-entered into Toast by hand. The deliveries themselves worked, but the system around them was held together by manual data entry.
Re-keying was the clearest symptom. Roughly 22 hours a month went into manually copying orders into Toast, and every hand-entered order was a chance for an error: wrong items, wrong addresses, wrong totals. On the back end, delivery rates weren’t optimized and failed deliveries meant slow, manual refunds.
The solution
Toast for ordering, Cartwheel for delivery.
Mandy’s connected Toast for online ordering and POS with Cartwheel to manage delivery. The direct integration removed manual entry entirely, with three Cartwheel capabilities doing the heavy lifting.
Direct Toast integration
Orders flow straight from Toast into dispatch, with no re-entry, copy-paste, or transcription errors.
Auto-dispatching
Orders are assigned and dispatched automatically using pre-negotiated DSP rates, with no manual coordination.
Instant refunds
Failed deliveries trigger instant, automatic refunds, with no manual claims process eating staff time.
The combination is what made it work. A POS integration without reliable delivery management still leaves dispatch manual, and delivery management without the POS link means orders get re-keyed. Connecting Toast and Cartwheel closed the loop end to end.
“With Cartwheel, we moved from manual work to full automation and saw a massive ROI. The results speak for themselves.”
Results: automation that paid for itself
Before vs. after connecting Toast and Cartwheel.
Savings reflect improved rates, eliminated manual hours, and reduced errors.
The outcome
Automation that paid for itself.
The headline is the 490% ROI, but the operational win runs deeper. Connecting Toast and Cartwheel gave Mandy’s full automation from order to doorstep: no re-keying, no manual dispatch, no manual refunds. That gave the team back roughly 22 hours every month and removed a steady source of errors.
The clearest signal is the math: about $2,300 CAD saved every month from better rates, eliminated manual hours, and fewer costly errors. Pre-negotiated DSP rates alone can save up to $1.50 per order. Together, the savings and reclaimed time added up to a 490% return on the investment, automation that quickly paid for itself.