+
Dispatch on autopilot:
how Mandy’s hit a 490% return on investment
with Toast and Cartwheel
Online ordering & POSDelivery managementAbout the company
Mandy’s is a Canadian group of chef-driven, fast-casual restaurants known for its gourmet salads and bowls, with locations across Quebec and Ontario. As online ordering volume grew, the team needed its delivery operation to run without manual work behind the scenes.
The challenge: orders that didn’t talk to the POS
Mandy’s was running a local online ordering solution that didn’t integrate with Toast, its point-of-sale system. Every online order had to be manually re-entered into Toast by hand. The deliveries themselves worked, but the system around them was held together by manual data entry.
Re-keying was the clearest symptom. Roughly 22 hours a month went into manually copying orders into Toast, and every hand-entered order was a chance for an error: wrong items, wrong addresses, wrong totals. On the back end, delivery rates weren’t optimized and failed deliveries meant slow, manual refunds.
The solution: Toast for ordering, Cartwheel for delivery
Mandy’s connected Toast for online ordering and POS with Cartwheel to manage delivery. The direct integration removed manual entry entirely, with three Cartwheel capabilities doing the heavy lifting:
The combination is what made it work. A POS integration without reliable delivery management still leaves dispatch manual, and delivery management without the POS link means orders get re-keyed. Connecting Toast and Cartwheel closed the loop end to end.
With Cartwheel, we moved from manual work to full automation and saw a massive ROI. The results speak for themselves.
Results: automation that paid for itself
Before vs. after connecting Toast and Cartwheel.
| Metric | Before | After |
|---|---|---|
| Manual data entry | ~22 hrs / month | 0 hrs · eliminated |
| Order entry errors | Frequent | Removed · direct integration |
| Delivery rates | Standard | Pre-negotiated · up to $1.50/order saved |
| Failed-delivery refunds | Manual claims | Instant · automatic |
| Monthly cost savings | n/a | $2,300 CAD · per month |
| Return on investment | n/a | 490% · after automating |
*Savings reflect improved rates, eliminated manual hours, and reduced errors.
The outcome: automation that paid for itself
The headline is the 490% ROI, but the operational win runs deeper. Connecting Toast and Cartwheel gave Mandy’s full automation from order to doorstep: no re-keying, no manual dispatch, no manual refunds. That gave the team back roughly 22 hours every month and removed a steady source of errors.
The clearest signal is the math: about $2,300 CAD saved every month from better rates, eliminated manual hours, and fewer costly errors. Pre-negotiated DSP rates alone can save up to $1.50 per order. Together, the savings and reclaimed time added up to a 490% return on the investment — automation that quickly paid for itself.
