Increase repeat
catering orders
catering orders
Elevate your customer experience with real-time tracking,
order checklists, proof-of-delivery tools and other
features for catering businesses.
order checklists, proof-of-delivery tools and other
features for catering businesses.
brands who trust us
Hybrid Delivery for Catering
Set up rules configuring the higher-value orders to deliver in-house
and the rest will be sent to third-party drivers (3PDs).
and the rest will be sent to third-party drivers (3PDs).
Case study
50% increase in order volume, 11% increase in order value, 930% increase in tips — how Cartwheel and Olo helped Illegal Pete's with catering orders.
Catering Delivery Tools
real-time tracking
Keep customers informed about the progress of their catering orders. For catering businesses, this means enhanced customer satisfaction and reduced inquiries, as clients can track their orders in real-time.
Proof-of-delivery
Take photos of the catering setup, collect signatures, scan barcodes to guarantee accurate and professional service.
order checklists
Whether you're preparing for a small corporate luncheon or a large-scale wedding reception, order checklists help you stay organized and deliver exceptional experience that leave a lasting impression.
Vehicle types
Whether it's a small corporate lunch or a large-scale event, this tool ensures that the right vehicle is dispatched, minimizing delivery time and expenses.
In-house Catering Delivery
delivery management tools
AI-powered auto-dispatching
Proof of delivery tools
Scheduled deliveries
Smart routing
Order checklist
ID and Age verification for alcohol
Marketing suite
Branded real-time tracking link
Promotional banners
Online review booster
Reports and analytics
Analyze KPIs from time order placed to time order delivered
Track shift hours, number of deliveries, miles driven, etc.
Driving behavior reports
Review customers' ratings of drivers
Store, Regional, and HQ-levels
integrations
Cartwheel provides your with an extensive list of integrations to choose from. You get seamless access to ordering apps, POS, loyalty platforms, delivery providers, and more through our advanced API.
Case Study
Self-delivery benefits outweigh costs: How P.F. Chang's increased repeat orders and average check by controlling the holistic customer experience.
Third-party Catering Delivery
Delivering catering orders in-house provides control over the entire process, guarantees a superior customer experience, and brings higher tips.
If in-house isn't an option, we've partnered with trusted delivery providers for competitive rates.
The RMDA has a membership of 550+ Restaurant Delivery Services, each one locally owned and operated, in approximately 725 cities.
DoorDash has the “Large Order Program” for catering delivery. Only trusted and experienced dashers with high ratings can participate in the program.
National white-label delivery solution that lets you can outsource your catering deliveries to when it’s not possible to deliver in-house.
Case Study
Learn how Portillo's launched their Hybrid Delivery program and improved the customer experience for large delivery orders at scale.
How it Works
01
Order
A сustomer places an order on your website, app, marketplace or by phone.
The order comes to your POS.
02
HYBRID DELIVERY DISPATCH
The order gets to Cartwheel Dispatch. Based on pre-set rules (order value, distance, driver availability, etc.), Cartwheel automatically dispatches priority orders to your drivers, and the rest will be outsourced to third-party delivery providers.
03
DASHBOARD APP
Order gets to Dashboard App (available on web and mobile) with all necessary tools to manage the delivery efficiently: AI-powered autodispatch and autobatching, real-time driver tracking, manual driver assignment (if needed).
04
DRIVER APP
Using the Cartwheel Driver App, orders are either auto-assigned to your drivers or claimed on a first-come, first-served basis.
Route Optimization helps deliver orders faster. If you deliver alcohol, built-in ID and Age verification tools keep you compliant.
05
CUSTOMER ORDER TRACKING
Your customer receives a text message with a live-tracking link.
Customize the order tracking page with your brand logo, icons, colors, and promo banners.
06
Proof of delivery
Delivery driver snaps a quick photo of the catering setup they've completed, ensuring your order is picture-perfect and confirming successful delivery.
07
Enhance Customer Satisfaction
After delivery, the customer receives a text linking to rate their experience.
Be instantly notified when a client low-rates their order, so you can reach out and solve the issue.
08
GOOGLE REVIEW BOOSTER
When a customer leaves a 4 or 5-star review they are invited to share their feedback publicly on Google Reviews.
60%
leave a positive Google review within the first month after the feature implementation
20%
are still willing to leave a positive review after a year
What partners say about Cartwheel
P.F. Chang's has used Cartwheel to power deliveries for years. We’re thrilled that ezCater orders are now integrated into the platform, enabling us to centrally manage and control delivery across all order sources. Cartwheel's real-time tracking is especially crucial in providing an excellent experience to our guests ordering catering. We've seen a significant increase in repeat orders since implementing Cartwheel and are optimistic about the potential increase in catering revenue with the new integration.
Jessica Jami
Director of Off-Premise
Dining at P.F. Chang's
Dining at P.F. Chang's
With each restaurant brand comes a unique set of needs and we are proud to work with Cartwheel to offer our shared customers a simplified solution to bolster their direct channels and drive success.
Noah Glass
Founder & CEO at OLO
With more than 60 Portillo’s locations nationwide and the highest average unit sales volumes in the fast-casual industry, we have a lot of deliveries to manage. It’s important that our brand is well-represented. Our experience with Cartwheel has been so positive that we invested in the company so they can further develop services with brands in mind.
Michael Osanloo
CEO of Portillo’s
Cartwheel allows us to handle the highest priority orders with self-delivery, ensuring the experience is seamless, delivered with P.F. Chang’s hospitality and encouraging the customer to return for repeat deliveries through our native ordering platforms.
Candice Barnett
Vice President Off-Premises
Dining at P.F. Chang's
Dining at P.F. Chang's
Our number of sales increased, the order value increased, delivery fees increased, and our tips increased across the board once we turned the portal on for the customers. We consider Cartwheel to be a critical piece in being able to put catering online through OLO. For us, one could not exist without the other as we have all in-house deliveries on our caterings.
Jesse Theilman
Catering Manager at Illegal Pete's
Cartwheel allowed us to adjust our order volume to driver availability, eliminating the worry of having enough drivers to maintain delivery quality.
Dino Northway
Senior Manager Off-Premise Dining at Portillo's
With Cartwheel we were able to use our team members to deliver our highest-value orders. Instead of relying exclusively on third-party delivery companies for fulfilment, we have been able to cross-train our staff so that they can become drivers for our own fleet.
Nick Scarpino
SVP of Marketing at Portillo’s
Would you like to see Cartwheel in action?
Talk to a Cartwheel expert to learn more how our solution can help you boost your revenue and increase repeat orders.
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