ezCater Catering Delivery Management Partnership with Cartwheel

Catering Growth.
Delivered.

Meet the most flexible catering delivery management
software with real-time tracking, backup drivers and more.

Losing customers? Without real-time
tracking, you might.90% of customers
prefer catering services with tracking

Cartwheel’s real-time tracking gives
you and your customers peace of mind
and enhanced delivery experience

Struggling to hire drivers or maintain a full
delivery team? This can lead to delayed or
missed deliveries, hurting your business

Get access to a high-quality backup
solution, ensuring you always have the
drivers you need to meet the demand

Struggling to manage catering orders
from multiple sources? It can be chaotic
without the right system in place

Cartwheel offers a unified approach,
putting all your catering sources in one
place for easy management

Cartwheel for Dispatchers

Manage and organize your catering deliveries effortlessly
on Web, iPad or Android tablet.

Manage efficiently

Streamline incoming orders, assign drivers effortlessly, track orders in real-time, and gain valuable insights with comprehensive analytics to optimize your delivery operations and improve efficiency.

Communicate easily

Dispatcher-Driver Chat connects drivers to the entire dispatcher team for prompt resolutions, eliminating the need for multiple chats. Chat features include push notifications, photo attachments, and order details.

Deliver accurately

Order checklists, proof-of-delivery tools, AI route optimization for timely delivery, order batching to ensure correct deliveries and customer satisfaction.

Streamline incoming orders, assign drivers effortlessly, track orders in real-time, and gain valuable insights with comprehensive analytics to optimize your delivery operations and improve efficiency.

Cartwheel for Drivers

Drivers love Cartwheel. Our user-friendly interface, fast onboarding and powerful features simplify navigating and managing deliveries. Our app store ratings speak for themselves.

Dispatcher-driver chat

Any available dispatcher can respond to driver requests, ensuring quicker resolutions. Plus push notifications, photo attachments, access to order details from the chat, and more.

Easy to use

Smooth in-app onboarding, optimized route planning, one-click navigation, order checklists and seamless communication tools make drivers’ job easier.

Proof of delivery

Order status push notifications, built-in ID verification, barcode scanner, photo & signature capture and compliance tools for alcohol delivery.

customer satisfaction

Access to all order info to ensure order accuracy, secure communication between customers and drivers through masked phone calls and texts.

Easy to use

Smooth in-app onboarding, optimized route planning, one-click navigation, order checklists and seamless communication tools make drivers’ job easier.

Proof of delivery

Streamline catering deliveries with order status updates and verification tools. Capture photos and signatures to ensure accuracy and customer satisfaction.

customer
satisfaction

Access to all order info to ensure order accuracy, secure communication between customers and drivers through masked phone calls and texts.

Dispatcher-
driver chat

Any available dispatcher can respond to driver requests, ensuring quicker resolutions. Plus push notifications, photo attachments, access to order details from the chat, and more.

Cartwheel for your Customers

Keep customers coming back for more with branded order tracking, promo banners, integrated Google Reviews and a finely tuned delivery process.

real-time tracking

Keep customers informed about the progress of their catering orders through a branded tracking link. For catering businesses, this means enhanced customer satisfaction and reduced inquiries.

Promo banners

Branded tracking page with promotional banners helps restaurants increase repeat orders by up to 10%. Promote your special offers, inform clients about new products or come up with your own way to use this option. Banners are cutomizable.

Google Reviews integration

Your customers are invited to share their feedback publicly whenever they leave a 4 or 5-star rating.

If a customer low-rates ther order, you get an actionable notification to solve the issue before it hits Yelp.

60%

leave a positive Google review within the first month after the feature implementation

20%

are still willing to leave a positive review after a year

Keep customers informed about the progress of their catering orders through a branded tracking link. For catering businesses, this means enhanced customer satisfaction and reduced inquiries.

Catering Delivery Tracking is a Must

are more likely to order
from a restaurant that
offers delivery tracking

of operators say they're
investing in customer
delivery tracking

Delivery tracking helps keep
restaurant staff off the phones

77%

of orderers don't contact a restaurant when the restaurant provides tracking

Delivery tracking helps keep
restaurant staff off the phones

66%

less compensation paid per order

24%

fewer inbound customer service calls

Success Story

Long-standing mutual customer of ezCater and Cartwheel, P.F. Chang’s, implemented driver
management, which increased customer satisfaction and drove repeat orders.

Improved customer
satisfaction with holistic
delivery experience

Significantly reduced time
and manual errors in cross-
managing catering channels

Increased repeat orders
with real-time
order updates

Boosted driver
satisfaction, retention,
and recruitment

providing delivery
updates results in a
42% decrease in
fulfillment issues