State-of-the-art
Hybrid Delivery Platform

Increase your delivery revenue by up to 20%
and get rid of operational pain.

Hybrid Delivery

Set up rules configuring the orders you want to deliver in-house and the rest will be sent to third-party drivers.
Hybrid Delivery is a fully automatic process that takes about 1 second per order.

Mix-and-Match Your Rules

Time of
the day

Customize delivery hours or days for self-delivery

Order
SIZE

Deliver in-house the orders that exceed a certain order amount

Driver
availability

Enable automatic outsourcing when all drivers are occupied

Order
Throttling

Implement delivery limits per driver for enhanced operational efficiency

Delivery
Polygons

Opt for geo-fenced order acceptance within polygons or radius

hybrid delivery benefits

Losing revenue due to driver
shortages? Turning off online
ordering during peak hours?

With Hybrid Delivery, you can augment
your fleet with third-party drivers and
unlock up to 20% more revenue

Deciding on whether to deliver in-
house or outsource the order takes
up to 10 minutes

Orders are automatically dispatched
to either in-house or third-party
drivers in less than 1 second

Losing regulars due to lack of
control over customer
experience?

Make outsource delivery feel like in-
house with branded tracking links
and review platforms integrations

Cartwheel for Operators

Manage and organize your deliveries effortlessly on Web, iPad, or mobile (iOS and Android) with up to 27% lower rates on third-party delivery.

Manage efficiently

Streamline incoming orders, assign drivers effortlessly, track orders in real-time, and gain valuable insights with comprehensive analytics to optimize your delivery operations and improve efficiency.

Cartwheel on the go

Manage delivery anywhere with Cartwheel’s mobile tools. The Store App (for phones/tablets) and Dispatch App (for tablets) offer role-based features like order creation, status tracking, driver assignment, DSP dispatching, and rating monitoring. Stay in control, anytime.

Communicate easily

Dispatcher-Driver Chat connects drivers to the entire dispatcher team for prompt resolutions, eliminating the need for multiple chats. Chat features include push notifications, photo attachments, and order details.

Deliver accurately

Order checklists, AI route optimization for timely delivery, order batching to ensure correct deliveries and customer satisfaction.

Streamline incoming orders, assign drivers effortlessly, track orders in real-time, and gain valuable insights with comprehensive analytics to optimize your delivery operations and improve efficiency.

Cartwheel for Drivers

Drivers love Cartwheel. Our user-friendly interface, fast onboarding and powerful features simplify navigating and managing deliveries. Our app store ratings speak for themselves.

Dispatcher-driver chat

Any available dispatcher can respond to driver requests, ensuring quicker resolutions. Plus push notifications, photo attachments, access to order details from the chat, and more.

Easy to use

Smooth in-app onboarding, optimized route planning, one-click navigation, order checklists and seamless communication tools make drivers’ job easier.

Proof of delivery

Order status push notifications, built-in ID verification, barcode scanner, photo & signature capture and compliance tools for alcohol delivery.

customer satisfaction

Access to all order info to ensure order accuracy, secure communication between customers and drivers through masked phone calls and texts.

Easy to use

Smooth in-app onboarding, optimized route planning, one-click navigation, order checklists and seamless communication tools make drivers’ job easier.

Proof of delivery

Order status push notifications, built-in ID verification, barcode scanner, photo & signature capture and compliance tools for alcohol delivery.

customer
satisfaction

Access to all order info to ensure order accuracy, secure communication between customers and drivers through masked phone calls and texts.

Dispatcher-
driver chat

Any available dispatcher can respond to driver requests, ensuring quicker resolutions. Plus push notifications, photo attachments, access to order details from the chat, and more.

Cartwheel for your Customers

Keep customers coming back for more with branded order tracking, promo banners, integrated Google Reviews and a finely tuned delivery process.

Branded tracking page

Build and increase brand awareness

Increase repeat orders

Inform your customers about new products

Promote your loyalty program

Promo banners

Branded tracking page with promotional banners helps restaurants increase repeat orders by up to 10%. Promote your special offers, inform clients about new products or come up with your own way to use this option. Banners are cutomizable.

Google Reviews integration

Your customers are invited to share their feedback publicly whenever they leave a 4 or 5-star rating.

If a customer low-rates ther order, you get an actionable notification to solve the issue before it hits Yelp.

60%

leave a positive Google review within the first month after the feature implementation

20%

are still willing to leave a positive review after a year

Build and increase brand awareness

Increase repeat orders

Inform your customers about new products

Promote your loyalty program

How it Works

01

Order

A сustomer places an order on your website, app, marketplace or by phone.

The order comes to your POS.

02

HYBRID DELIVERY DISPATCH

The order gets to Cartwheel Dispatch. Based on pre-set rules (order value, distance, driver availability, etc.), Cartwheel automatically dispatches priority orders to your drivers, and the rest will be outsourced to third-party delivery providers.

03

DASHBOARD APP

Order gets to Dashboard App (available on web and mobile) with all necessary tools to manage the delivery efficiently: AI-powered autodispatch and autobatching, real-time driver tracking, manual driver assignment (if needed).

04

DRIVER APP

Using the Cartwheel Driver App, orders are either auto-assigned to your drivers or claimed on a first-come, first-served basis.

Route Optimization helps deliver orders faster. If you deliver alcohol, built-in ID and Age verification tools keep you compliant.

05

CUSTOMER ORDER TRACKING

Your customer receives a text message with a live-tracking link.

Customize the order tracking page with your brand logo, icons, colors, and promo banners.

06

Enhance Customer Satisfaction

After delivery, the customer receives a text linking to rate their experience.

Be instantly notified when a client low-rates their order, so you can reach out and solve the issue.

07

GOOGLE REVIEW BOOSTER

When a customer leaves a 4 or 5-star review they are invited to share their feedback publicly on Google Reviews.

60%