LOS ANGELES, April 18, 2023 — Cartwheel, the premier on-demand delivery management platform for restaurants and beyond, is thrilled to announce its strategic partnership with Zuppler, a leading provider of online ordering systems for restaurant delivery services (RDS) and delivery service providers (DSP). This dynamic alliance brings forth comprehensive solutions, equipping customers with cutting-edge tools to elevate their online ordering and delivery businesses.
With Cartwheel and Zuppler, RDS and DSP businesses gain the flexibility to construct and personalize their end-to-end ordering and delivery offerings. Zuppler offers a branded online ordering system, while Cartwheel complements this with advanced technology and self-delivery management tools.
The Cartwheel and Zuppler partnership also enhances the capabilities of local restaurants collaborating with RDS companies like LocalFood2Go. Henry Arciolla, owner of LocalFood2Go, expressed his satisfaction, stating, “We’ve been working with Zuppler to provide exceptional online ordering experiences for our restaurant clients for years. Now with Cartwheel, we’re able to offer delivery management, providing restaurants with cutting-edge driver software to handle self-delivery.”
Seamless integrations between the two technologies enable automatic order routing and optimization, real-time driver tracking, and user-friendly customer interactions with branded tracking features for both dispatchers and end customers. Notably, Cartwheel introduces a new dispatch chat feature, empowering any available dispatcher to promptly address driver requests and expedite efficient resolutions.
These robust capabilities empower RDS and DSP providers to efficiently manage their deliveries, streamlining processes, and freeing up resources to focus on delivering excellent customer service. Shiva Srinivasan, co-founder and CEO of Zuppler, emphasized, “The integration of Zuppler and Cartwheel technologies is the ideal offering for restaurants seeking an end-to-end solution.”
Alex Vasilkin, co-founder and CEO of Cartwheel, proudly stated, “We are dedicated to providing best-in-class software to restaurants and service providers across the industry. Together with Zuppler, we can help our customers deliver the best service experience possible.”
In addition to delivery management tools, Cartwheel introduces the innovative Hybrid Delivery functionality. This feature enables delivery companies to use their primary fleets by default while granting access to backup drivers and tools for efficient management during peak order volumes. Cartwheel’s delivery interface allows couriers to provide customized and branded order tracking pages, further strengthening restaurant partners’ brand loyalty with consumers.
Cartwheel is a cutting-edge on-demand delivery management platform catering to restaurants and various industries. Established in 2012 as a delivery restaurant, Cartwheel rapidly became one of Los Angeles’ most sought-after delivery operations. The company later focused solely on delivery outsourcing, leading to the development of a comprehensive in-house software solution. Cartwheel offers turnkey solutions for delivery operations, including an intuitive driver app, sophisticated dispatch tools for managers, and user-friendly customer interaction functionality. The company is headquartered in Los Angeles. For more information, please visit www.trycartwheel.com.
Founded over a decade ago in Conshohocken, PA, Zuppler is a global software and services company supporting businesses in the food and delivery service industry. Zuppler provides custom-branded online ordering systems, empowering restaurants and delivery service providers to control their customer relationships, own their customer data, and drive significant profit and growth with no risk. Offerings include custom-branded online ordering menus, food ordering marketplaces, Google food ordering integration, mobile apps, delivery management, marketing, loyalty, and more. Zuppler’s technology is utilized by over 6,000 businesses worldwide and is rapidly expanding. Recently recognized as one of the fastest-growing private companies in the greater Philadelphia region, Zuppler ranks #25 on the Philadelphia100 forum. For more information, please visit www.Zuppler.com.