Top 5 Catering
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cartwheel
Grow your delivery business
with Cartwheel state-of-the art delivery management software. For in-house, third-party and Hybrid deliveries.
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Top brands who trust us
P.F. Chang's
P.F. Chang's
Lou Malnati's
Lou Malnati's
Portillo's
Portillo's
POTBELLY
POTBELLY
Illegal Pete's
Illegal Pete's

Hybrid Delivery

Create rules for which orders you handle in-house, and the system will send the others to third-party drivers.
The Hybrid Delivery system is fully automated and takes less than one second per order.

Mix-and-Match Your Rules

Time of
the day
Set up when you want to self-deliver and when send to third-party
Order
SIZE
Deliver orders in-house when they surpass a set order amount
Driver
availability
Automatically switch to outsourcing when all your drivers are busy
Order
Throttling
Set delivery limits per driver to improve operational efficiency
Delivery
Polygons
Choose geo-fenced order acceptance based on a polygon or radius

hybrid delivery benefits

Experiencing revenue loss due to a lack of drivers? Considering disabling online ordering during peak hours?
Utilize Hybrid Delivery to expand your driver pool with third-party drivers, enabling you to generate up to 20% more
The decision to handle delivery in-house or send the order to third-party can take as long as 10 minutes
Orders are dispatched automatically to either in-house or third-party drivers in under one second
Are you losing loyal customers because of a lack of control over the customer experience?
Make third-party delivery feel like in-house by incorporating branded tracking links and integrating with review platforms
Learn more
Case Study
Learn how Portillo's launched their Hybrid Delivery program and improved the customer experience for large delivery orders at scale.

Third-party Delivery

Make third-party delivery feel like in-house! Improve your customer experience and encourage repeat orders by incorporating branded tracking links and integrating with Google Reviews.
lower rates
Through our extensive client network, we've secured cost-effective agreements with third-party delivery providers, offering even more significant discounts to high-volume operators. Plus, no commissions!
Save costs
fallback DSP
When your preferred fleet isn't available, rest assured that other services have you covered.
Save reputation
real-time tracking
Stay informed about the real-time locations of all third-party drivers using our built-in tracking feature.
Save time
custom branding
Increase repeat orders by incorporating branded tracking links and integrating with Google Reviews.
Save customers
Learn more
Case Study
Self-delivery benefits outweigh costs: How P.F. Chang's increased repeat orders and average check by controlling the holistic customer experience.

In-house Delivery

delivery management tools
AI-powered auto-dispatching
Proof of delivery tools
Smart routing
Order checklist
ID and Age verification for alcohol
Marketing suite
Branded real-time tracking link
Promotional banners
Online review booster
Reports and analytics
Analyze KPIs from time order placed to time order delivered
Track shift hours, number of deliveries, miles driven, etc.
Driving behavior reports
Review customers' ratings of drivers
Store, Regional, and HQ-levels
integrations
Cartwheel provides your with an extensive list of integrations to choose from. You get seamless access to ordering apps, POS, loyalty platforms, delivery providers, and more through our advanced API.

How it Works

Order

A customer places an order through your website, app, marketplace, or by phone. Once placed, the order is sent to your POS system.

HYBRID DELIVERY DISPATCH

Following predefined criteria such as order value, distance, driver availability, and more, Cartwheel automatically assigns high-priority orders to your drivers, while entrusting the rest to reliable third-party delivery providers.

DASHBOARD APP

When an order reaches the Dashboard App, which is accessible on both web and mobile, you'll find all the essential tools for efficient delivery management, including AI-driven autodispatch and autobatching, real-time driver tracking, and the option for manual driver assignment when necessary, etc.

DRIVER APP

With the Cartwheel Driver App, orders are assigned automatically to your drivers or can be claimed on a first-come, first-served basis.

Route Optimization ensures quicker order deliveries, and for those handling alcohol, the app features built-in ID and age verification tools to maintain compliance.
CUSTOMER ORDER TRACKING

Your customer receives a text message containing a live-tracking link.

Personalize the order tracking page by adding your brand logo, icons, colors, and promotional banners.

Enhance Customer Satisfaction

After delivery, the customer receives a text linking to rate their experience.

Be instantly notified when a client low-rates their order, so you can reach out and solve the issue.

GOOGLE REVIEW BOOSTER

When a customer leaves a 4 or 5-star review they are invited to share their feedback publicly on Google Reviews.

60%
leave a positive Google review within the first month after the feature implementation
20%
are still willing to leave a positive review after a year
Would you like to see Cartwheel in action?
Talk to a Cartwheel expert to learn more how our solution can help you boost your revenue and increase repeat orders.
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