catering & events
Catering Growth.
Delivered.
Delivered.
Meet the most flexible catering delivery management
software with Hybrid Delivery, real-time tracking, backup drivers and more.
software with Hybrid Delivery, real-time tracking, backup drivers and more.
brands who trust us
Losing revenue due to driver shortages? Forced to reject valuable catering orders?
With Hybrid Delivery, you can combine in-house and third-party deliveries to deliver all the incoming orders
Losing customers? Without real-time tracking, you might. 90% of customers prefer catering services with tracking
Cartwheel’s real-time tracking gives you and your customers peace of mind and enhanced delivery experience
Struggling to manage catering orders from multiple sources? It can be chaotic without the right system in place
Cartwheel offers a unified approach, putting all your catering sources in one place for easy management
Cartwheel for Operators
Manage and organize your catering deliveries effortlessly on Web or tablet.
Driver management
Streamline incoming orders, assign drivers, track orders in real-time, and gain valuable insights with comprehensive analytics to optimize your delivery operations and improve efficiency.
Cartwheel on the go
Manage delivery anywhere with Cartwheel’s mobile tools. The Store App (for phones/tablets) and Dispatch App (for tablets) offer role-based features like order creation, status tracking, driver assignment, DSP dispatching, and rating monitoring. Stay in control, anytime.
Team Communication
Dispatcher-Driver Chat connects drivers to the entire dispatcher team for prompt resolutions, eliminating the need for multiple chats. The features include push notifications, photo attachments, and order details.
Quality Assurance
Order checklists, proof-of-delivery tools, AI route optimization for timely delivery, order batching to ensure correct deliveries and customer satisfaction.
Cartwheel for Drivers
Drivers love Cartwheel. Our user-friendly interface, fast onboarding and powerful features simplify navigating and managing deliveries. Our app store ratings speak for themselves.
Dispatcher-driver chat
Any available dispatcher can respond to driver requests, ensuring quicker resolutions. Plus push notifications, photo attachments, access to order details from the chat, and more.
Easy to use
Smooth in-app onboarding, optimized route planning, one-click navigation, order checklists and seamless communication tools make drivers’ job easier.
Proof of delivery
Order status push notifications, built-in ID verification, barcode scanner, photo & signature capture and compliance tools for alcohol delivery.
customer satisfaction
Access to all order info to ensure order accuracy, secure communication between customers and drivers through masked phone calls and texts.
Cartwheel for your Customers
Keep customers coming back for more with branded order tracking, promo banners, integrated Google Reviews and a finely tuned delivery process.
real-time tracking
Keep customers informed about the progress of their catering orders through a branded tracking link. For catering businesses, this means enhanced customer satisfaction and reduced inquiries.
Promo banners
Branded tracking page with promotional banners helps restaurants increase repeat orders by up to 10%. Promote your special offers, inform clients about new products or come up with your own way to use this option. Banners are cutomizable.
Google Reviews integration
Your customers are invited to share their feedback publicly whenever they leave a 4 or 5-star rating.
If a customer low-rates ther order, you get an actionable notification to solve the issue before it hits Yelp.
60%
leave a positive Google review within the first month after the feature implementation
20%
are still willing to leave a positive review after a year
Catering Delivery Tracking is a Must
are more likely to order
from a restaurant that
offers delivery tracking
from a restaurant that
offers delivery tracking
of operators say they're
investing in customer
delivery tracking
investing in customer
delivery tracking
Delivery tracking helps keep
restaurant staff off the phones
restaurant staff off the phones
77%
of orderers don't contact a restaurant when the restaurant provides tracking
Delivery tracking helps keep
restaurant staff off the phones
restaurant staff off the phones
66%
less compensation paid per order
24%
fewer inbound customer service calls
Seamless Catering Delivery Solution
Cartwheel gives your catering business access to handpicked, high-performing delivery service providers (DSPs). Enjoy
reliable deliveries with a 97% on-time rate, real-time tracking, and an intuitive dashboard for complete visibility and support.
reliable deliveries with a 97% on-time rate, real-time tracking, and an intuitive dashboard for complete visibility and support.
Top-performing tech-enabled catering DSPs
Weekly DSP performance reports
Detailed dashboard with assigned drivers,
real-time tracking, and direct contact
real-time tracking, and direct contact
20-MILE
*
delivery radius
90 MINUTES
lead time
* NY excluded
on-time
pick-up, %
pick-up, %
on-time
delivery, %
delivery, %
success
rate, %
rate, %
96
97
100
97
97
100
96
98
100
96
96
100
50+ Local DSPs
Сase Study
dlivrd's integration with Cartwheel offers restaurant owners and catering managers a more
efficient, flexible, and cost-effective way to manage delivery operations.
efficient, flexible, and cost-effective way to manage delivery operations.
96%
on-time
pick-up
pick-up
97%
on-time
deliveries
deliveries
100%
success
rate
rate
trusted DSP
Since we started using DLIVRD's integrated solution with Cartwheel, our catering delivery operations have become faster and more efficient.
Bryce Cole
Owner of Paul French
Bakery and Cafes
Bakery and Cafes
What partners say about Cartwheel
At Catalogue, we believe modern diners deserve better. Our mission is to Make the Everyday Exceptional for our customers across our brands. We do this by offering better quality, better value and better experiences from our menu offering to our thoughtful partnerships.
We're excited to expand our mission and make every catering delivery exceptional by leveraging the seamless combination of Toast Catering and Cartwheel’s Dispatch.
With access to highly trained local delivery providers offering exceptional on-time rates, white-glove support, and a cost-effective strategy, we’re able to preserve our bottom line while elevating the customer experience.
Laura Rankin
Chief Brand Marketing Officer,
Catalogue
Catalogue
Cartwheel has been a game-changer for our delivery operations. The technology's restaurant-first design and flexible architecture enabled us to seamlessly onboard 18 locations – both corporate and franchise – in just one month.
Direct access to the DoorDash Drive On-Demand network, combined with Cartwheel's enterprise-grade features like AI-powered auto-dispatch, gives us exactly what we need to scale our delivery program while maintaining consistency across all locations.
Michael Buss
Chief Operating Officer,
Wings Over
Wings Over
See Cartwheel
in action!
in action!
Talk to a Cartwheel expert to learn more how our solution can help you boost your revenue and increase repeat orders.
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