A сustomer places an order on your website, app, marketplace or by phone.

The order comes to Toast POS.

Toast sends the order to Cartwheel Dispatch. Based on pre-set rules (order value, distance, driver availability, etc.), Cartwheel automatically dispatches priority orders to your drivers, and the rest will be outsourced to third-party delivery providers.

Order gets to Dashboard App (available on web and mobile) with all necessary tools to manage the delivery efficiently: AI-powered autodispatch and autobatching, real-time driver tracking, manual driver assignment (if needed).

Using the Cartwheel Driver App, orders are either auto-assigned to your drivers or claimed on a first-come, first-served basis.

Route Optimization helps deliver orders faster. If you deliver alcohol, built-in ID and Age verification tools keep you compliant.

Your customer receives a text message with a live-tracking link.

Customize the order tracking page with your brand logo, icons, colors, and promo banners.

After delivery, the customer receives a text linking to rate their experience.

Be instantly notified when a client low-rates their order, so you can reach out and solve problems before they are on Yelp.

When a customer leaves a 4 or 5-star review they are invited to share their feedback publicly on Google Reviews.