Top 5 Catering
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cartwheel
Deliver more. Earn more.
Seamlessly combine in-house drivers with Uber Direct for consistent, on-demand service, even during peak times.

hybrid delivery benefits

Losing revenue due to driver shortages? Turning off online ordering during peak hours?
With Hybrid Delivery, you can augment your fleet with third-party drivers and unlock up to 20% more revenue
Deciding on whether to deliver in-house or outsource the order takes up to 10 minutes per order
Orders are automatically dispatched to either in-house or third-party drivers in less than 1 second
Losing regulars due to lack of control over customer experience?
Make third-party delivery feel like in-house with branded tracking links and review platforms integrations

Hybrid Delivery

Set up rules configuring the orders you want to deliver in-house and the rest will be sent to Uber Direct drivers.
Hybrid Delivery is a fully automatic process that takes about 1 second per order.

Mix-and-Match Your Rules

Time of
the day
Customize delivery hours or days for self-delivery
Order
SIZE
Deliver in-house the orders that exceed a certain order amount
Driver
availability
Enable automatic outsourcing when all drivers are occupied
Order
Throttling
Implement delivery limits per driver for enhanced operational efficiency
Delivery
Polygons
Opt for geo-fenced order acceptance within polygons or radius

Holistic Delivery Experience

Get the ultimate delivery solution with lower rates, real-time driver tracking, custom- branded tracking links, and smart reputation management. Save costs, boost your brand, and keep customers happy—all in one platform.
lower rates
As a valued partner of Uber Direct, we're able to offer our clients exceptional delivery rates. It allows us to leverage their extensive network and advanced technology to provide efficient and cost-effective delivery solution. With no commission!
Save costs
real-time tracking
Easily track the location of both your in-house and Uber Direct drivers in real time, all within a single platform
Save reputation
custom branding
Provide holistic brand experience and boost repeat orders with branded tracking links
Save time
Reputation management
Your customers are invited to share their feedback publicly whenever they leave a 4 or 5-star rating

If a customer low-rates their order, you get an actionable notification to solve the issue before it hits Yelp
Save customers

Success Story

MrJims.Pizza, a well-known brand, transformed its delivery service by implementing a hybrid model using Cartwheel and Uber Direct.
Seamless order assignment
improves operational
efficiency
Prioritizing local, high-value
orders for in-house drivers
speeds up deliveries
Increased coverage
without sacrificing service
quality
Real-time insights into all
drivers enhances delivery
oversight
Hybrid Delivery improved
efficiency and cut delivery
times, resulting in a
noticeable increase in sales

Cartwheel for Operators

Manage and organize your deliveries effortlessly on Web, iPad or Android tablet.
Driver management
Streamline incoming orders, assign drivers, track orders in real-time, and gain valuable insights with comprehensive analytics to optimize your delivery operations and improve efficiency.
Team Communication
Dispatcher-direct Chat connects drivers to the entire dispatcher team for prompt resolutions, eliminating the need for multiple chats. The features include push notifications, photo attachments, and order details.
Quality Assurance
Order checklists, proof-of-delivery tools, AI route optimization for timely delivery, order batching to ensure correct deliveries and customer satisfaction.

Cartwheel for Drivers

Drivers love Cartwheel. Our user-friendly interface, fast onboarding and powerful features simplify navigating and managing deliveries. Our app store ratings speak for themselves.
Dispatcher-driver chat
Any available dispatcher can respond to driver requests, ensuring quicker resolutions. Plus push notifications, photo attachments, access to order details from the chat, and more.
Easy to use
Smooth in-app onboarding, optimized route planning, one-click navigation, order checklists and seamless communication tools make drivers’ job easier.
Proof of delivery
Streamline catering deliveries with order status updates and verification tools. Capture photos and signatures to ensure accuracy and customer satisfaction.
customer satisfaction
Access to all order info to ensure order accuracy, secure communication between customers and drivers through masked phone calls and texts.

Cartwheel for your Customers

Keep customers coming back for more with branded order tracking, promo banners, integrated Google Reviews and a finely tuned delivery process.
real-time tracking
Keep customers informed about the progress of their catering orders through a branded tracking link. For catering businesses, this means enhanced customer satisfaction and reduced inquiries.
Promo banners
Branded tracking page with promotional banners helps restaurants increase repeat orders by up to 10%. Promote your special offers, inform clients about new products or come up with your own way to use this option. Banners are cutomizable.
Google Reviews integration
Your customers are invited to share their feedback publicly whenever they leave a 4 or 5-star rating.
If a customer low-rates ther order, you get an actionable notification to solve the issue before it hits Yelp.
60%
leave a positive Google review within the first month after the feature implementation
20%
are still willing to leave a positive review after a year
Would you like to see Cartwheel + Uber Direct in action?
Talk to a Cartwheel expert to learn more how our solution can help you boost your revenue and increase repeat orders.
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